Eligibility for Refund
MOTORET LIMITED offers refunds on products that are unused, in original condition, and returned within 30 days from the date of delivery. Products that have been installed, damaged, or used are not eligible for a refund.
Requesting a Refund
To initiate a refund, customers must contact the customer support team at MOTORET LIMITED within the return window. You will be required to provide proof of purchase, order number, and details about the product you wish to return.
Return Shipping Costs
The customer is responsible for the return shipping costs unless the product is defective, damaged, or incorrect upon arrival. MOTORET LIMITED recommends using a trackable shipping service for returns to ensure the safe delivery of the item.
Refund Method
Refunds will be processed to the original payment method used for the purchase. Once the returned product is received and inspected, MOTORET LIMITED will initiate the refund, which may take 5-10 business days to reflect in your account, depending on the payment provider.
Non-Refundable Items
Certain items are non-refundable, including custom or special-order parts, electrical components, or products that have been opened, used, or installed. These items will be clearly marked on the product page.
Exchange Option
Instead of a refund, MOTORET LIMITED offers exchanges for items that are defective, damaged, or incorrect. If you would prefer to exchange a product, our customer service team will guide you through the process.
Changes to the Refund Policy
MOTORET LIMITED reserves the right to modify or update the refund policy at any time. Any changes will be reflected on this page, and it is the customer’s responsibility to review the policy periodically. By continuing to shop with us, you agree to the terms outlined in the updated refund policy.
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